Privacy Policy

Hurtle (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in connection with our private rental matching service.

This policy applies to all users of Hurtle, including tenants, agents, landlords, and visitors to our website.

1. Information We Collect

We may collect personal information including, but not limited to:

• Full name, date of birth, and contact details
• Employment, income, and rental history information
• Identification and verification documents
• Rental preferences and availability details
• Communications with us
• Technical information such as IP address, device type, and usage data

We only collect information that is reasonably necessary for our services.

2. How We Use Your Information

Your personal information may be used to:

• Assess eligibility for access to Hurtle
• Verify identity, income, and rental readiness
• Match tenants with suitable off-market rentals
• Provide shortlists to agents or landlords
• Communicate with you about your status or outcomes
• Improve, secure, and operate the platform
• Meet legal and regulatory obligations

We do not operate a public marketplace and do not sell personal information.

3. Disclosure of Information

We may disclose personal information to:

• Agents or landlords, strictly for the purpose of private rental consideration
• Service providers who assist with identity verification, infrastructure, or security
• Regulatory authorities where required by law

All disclosures are limited, purposeful, and aligned with the private nature of the service.

4. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored using secure systems and access is restricted.

While we take security seriously, no system can be guaranteed to be completely secure.

5. Access and Correction

You may request access to personal information we hold about you, or request corrections if you believe it is inaccurate, out of date, or incomplete.

Requests can be made by contacting us using the details below.

6. Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Cookies and Analytics

We may use cookies or similar technologies to understand usage, improve performance, and maintain security. These do not identify you personally.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

9. Contact

If you have questions or concerns about this Privacy Policy or how your information is handled, you may contact us at:

privacy@hurtle.homes